The majority of our creams do not contain security seals currently and only those used for export contain seals. We are exploring different options to balance effectiveness, environmental impact and cost to ensure as few customers are affected as pos

<p>The majority of our creams do not contain security seals currently and only those used for export contain seals. We are exploring different options to balance effectiveness, environmental impact and cost to ensure as few customers are affected as possible.<br>&#xA0;<br>Napiers can reassure you that the absence of a seal does not compromise the integrity or safety of the product. Our creams are produced and packaged in accordance with strict quality control measures to ensure efficacy and safety for use as well as being made in small batches to ensure freshness is maintained.</p>

My cream isn't sealed

If your cream appears to have been used, rest assured that it has not been. The cream may have been displaced during transit by the courier. Our products are carefully packaged to ensure their quality and safety but on occasion, the movement and hand

<div data-message-author-role="assistant" data-message-id="989a0d02-066a-4ae7-ad7a-d64c5993f04a" dir="auto" id="isPasted"><p>If your cream appears to have been used, rest assured that it has not been. The cream may have been displaced during transit by the courier. Our products are carefully packaged to ensure their quality and safety but on occasion, the movement and handling during shipping can sometimes cause the contents to shift, giving the impression that they have been used. If you have any concerns, please contact our customer service team by email at <a href="mailto:advice@napiers.net" id="isPasted" style=" text-decoration: none !important;">advice@napiers.net</a> or call 0131 225 5542 if you require further assistance.</p></div>

My cream appears to have been used

Send us an enquiry using the chat function, the form here, or via email. Please note, our phone lines are often busy & our team is working hard to answer all calls.

Call us on 0131 225 5542
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Napiers

Discover all you need to know about how we package our orders. Explore articles on sustainable packaging options, materials used, and packaging processes. Learn how we ensure your products arrive safely and securely.

Packaging

Product FAQs

What is your shipping policy?

What happens if my package is lost or arrives in a damaged state?

How do I track my order?

How much does shipping cost?

Do you offer free shipping?

Do you ship worldwide?

Do I need to pay additional customs or duties on my order?

Which carriers do you ship with?

I haven't received my order, what shall I do?

Can I change my address on the order?

What happens if I am not home to receive my order?

My order was marked as delivered, but I haven't received it

Shipping & Delivery

How do I cancel my order?

What is your cancellation policy?

What do I do if I receive the wrong item in my order?

Where can I view my order history?

I am missing an item, what should I do?

Will the price of products be shown in my order?

I need my order by a specific date, can I get it sooner?

Orders

How do I make a return?

Do you offer refunds or exchanges?

Can I exchange an item for something else?

Do I have to pay for my return/exchange

How soon will I get my refund?

Which items are not eligible for returns/refunds?

Returns & Refunds

How do prescriptions work?

How can I get a custom blend of herbs?

I have a question about my prescription

How do I order a repeat prescription?

Can I order a prescription on behalf of a patient?

I have not heard back from my herbalist

My prescription is making me feel unwell

How much does a prescription cost?

Prescriptions

I want to change my appointment, can I do that myself?

Trying to make a booking for today or tomorrow

Clinic & Bookings

The product I want is out of stock

Do you have a product for my specific health condition?

Are your products tested on animals?

How do I use Napiers Wild Yam Cream?

How much Wild Yam is in this cream?

My periods don't last 7 days, when should I stop/start using the cream?

Can I use Wild Yam Cream alongside HRT?

When will I notice the benefits?

Can I use Wild Yam Cream alongside contraceptives?

Why does the Wild Yam cream contain Maltodextrin?

Is there an age limit on who can use this cream?

Can men use this product?

Wild Yam Cream

How do I apply promo/discount codes?

My promo/discount code isn't working

Where do I get promo codes/discounts?

I forgot to add a promo code but already made a purchase

Do you have any active discounts/offers?

Discounts & Promo Codes

What payment methods do you accept?

How can I contact you by phone?

Do you have a physical store?

How do I join the practitioner discount scheme?

How do I set up a Trade account with you?

Other