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Napiers

Welcome to our Help Centre Article Hub! Find comprehensive guides, troubleshooting tips, and expert insights on our products and services. Access user-friendly articles 24/7 to resolve issues, manage your account, and discover product features. Optimise your experience with our extensive resources. Explore now!

Napiers Help Center

What is your shipping policy?

What happens if my package is lost or arrives in a damaged state?

How do I track my order?

How much does shipping cost?

Do you offer free shipping?

Do you ship worldwide?

Do I need to pay additional customs or duties on my order?

Which carriers do you ship with?

I haven't received my order, what shall I do?

Can I change my address on the order?

What happens if I am not home to receive my order?

My order was marked as delivered, but I haven't received it

Shipping & Delivery

How do I cancel my order?

What is your cancellation policy?

What do I do if I receive the wrong item in my order?

Where can I view my order history?

I am missing an item, what should I do?

Will the price of products be shown in my order?

I need my order by a specific date, can I get it sooner?

Orders

How do I make a return?

Do you offer refunds or exchanges?

Can I exchange an item for something else?

Do I have to pay for my return/exchange

How soon will I get my refund?

Which items are not eligible for returns/refunds?

Returns & Refunds

How do prescriptions work?

How can I get a custom blend of herbs?

I have a question about my prescription

How do I order a repeat prescription?

Can I order a prescription on behalf of a patient?

I have not heard back from my herbalist

My prescription is making me feel unwell

How much does a prescription cost?

Prescriptions

I want to change my appointment, can I do that myself?

Trying to make a booking for today or tomorrow

Clinic & Bookings

The product I want is out of stock

Do you have a product for my specific health condition?

Are your products tested on animals?

How do I use Napiers Wild Yam Cream?

How much Wild Yam is in this cream?

My periods don't last 7 days, when should I stop/start using the cream?

Can I use Wild Yam Cream alongside HRT?

When will I notice the benefits?

Can I use Wild Yam Cream alongside contraceptives?

Why does the Wild Yam cream contain Maltodextrin?

Is there an age limit on who can use this cream?

Can men use this product?

Wild Yam Cream

My cream isn't sealed

My cream appears to have been used

Packaging

Product FAQs

How do I apply promo/discount codes?

My promo/discount code isn't working

Where do I get promo codes/discounts?

I forgot to add a promo code but already made a purchase

Do you have any active discounts/offers?

Discounts & Promo Codes

What payment methods do you accept?

How can I contact you by phone?

Do you have a physical store?

How do I join the practitioner discount scheme?

How do I set up a Trade account with you?

Other

Explore our Shipping and Delivery guide. Find detailed articles on shipping options, delivery times, international shipping, tracking your order, and more. Get all the information you need to ensure your order arrives on time and secure

Stay updated with our comprehensive guide on Orders. Learn how to place, track, and manage your orders effortlessly. Discover detailed information on order statuses, processing times, and troubleshooting common issues. Make your shopping experience s

Navigate the Returns & Refunds process with ease. Our detailed articles cover return policies, refund procedures, and tips for a hassle-free experience. Get the information you need to ensure smooth returns and quick refunds for your purchases.

Find essential information on Prescriptions in our detailed guide. Learn about the prescription process, how to submit your prescription, and the fulfilment timeline. Discover tips for managing your prescriptions, understanding dosage, and more.

Some FAQs relating to our clinic and online/in-person bookings relating to the many alternative therapies we offer.

Find useful information specific to products within our range. Find expert advice on our natural remedies and how to incorporate them into your wellness routine and learn about its potential health benefits.

Unlock savings with our Discounts & Promo Codes guide. Find the latest deals, special offers, and promotional codes to save on your favourite products. Stay updated with the best discounts and maximise your shopping experience.

Explore our 'Other' category for diverse topics and additional resources. Find informative articles on various subjects that don't fit into our main categories. Stay informed and discover new insights across a range of topics.

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