Explore our Shipping and Delivery guide. Find detailed articles on shipping options, delivery times, international shipping, tracking your order, and more. Get all the information you need to ensure your order arrives on time and secure
Please check any restrictions, duties, taxes and any other fees that are collected from your country before you place the order. Napiers will not be responsible for any of the above Duties and Fees. Napiers will not be responsible for any packages he
At Napiers, we strive to ensure every order reaches you in perfect condition. In the event that your order is lost in transit, please contact our customer service team by email at [email protected] or call 0131 225 5542 with your order number and al
Once your order has been placed and processed, you will receive a confirmation email with your order details. This email will include a tracking number and a link to our tracking page. Click on the tracking number link or enter the tracking number on
Please check any restrictions, duties, taxes and any other fees that are collected from your country before you place the order. Napiers will not be responsible for any of the above Duties and Fees. Napiers will not be responsible for any packages he
Yes we do offer free shipping dependent on the value of the basket. Each market place has different thresholds based on the price that we pay the courier. Please check any restrictions, duties, taxes and any other fees that are collected from your co
We do ship to most countries, however, there are a few that we are unable to send to. To review the countries we currently don't ship to, please see the list available in the dropdown at checkout. Shipping time varies dependent on location. If you ha
Orders are shipped from the United Kingdom so extra duties and taxes may apply, depending on your selected destination. Please note that Napiers is not responsible for, and does not refund these costs and any additional costs incurred are the custome
For shipping within the UK our shipping carrier is DPD on a Next Day Service. We also offer DPD Local Pickup to make collection easier for you (please note same shipping times apply). For US, EU, RoW we use DHL.
Once your order leaves our warehouse (typically 1 to 3 days), we will send you an email with your tracking information. This can take up to 12 hours to update once the label for your order is generated. You will then be able to track the order as it
Due to the small time frame from orders being placed and then fulfilled we're unable to amend shipping addresses on orders already placed unless you contact us on the same day. We will do our best to make any amendments prior to shipping your order.
Our couriers offer the opportunity for your to select a safe space. On the day of delivery you will be able to select from a few options such as leaving your parcel with a neighbour, in your communal postal area or hidden out of sight in a designated
We understand how frustrating this might be for you. However, we recommend checking your tracking to see if the courier has left your order with a neighbour or in a safe place. Most of our couriers do provide photos upon delivery, which can be viewed