What happens if my package is lost or arrives in a damaged state?Updated 9 months ago

Lost packages

At Napiers, we strive to ensure every order reaches you in perfect condition. In the event that your order is lost in transit, please contact our customer service team by email at [email protected] or call 0131 225 5542 with your order number and all relevant details.

Damaged packages

We understand the disappointment of receiving a damaged package. In such cases, please contact our customer service team by email at [email protected] or call 0131 225 5542 within 48 hours of receiving your order and include photos of the damaged items or package.

We will review the documentation provided and arrange a replacement or refund if appropriate.