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Napiers

Once your order leaves our warehouse (typically 1 to 3 days), we will send you an email with your tracking information. This can take up to 12 hours to update once the label for your order is generated. You will then be able to track the order as it makes its way to you. Please note that your tracking information will only be activated once your order has been handed to the carrier.Weather, traffic incidents, public holidays, peak shipping seasons and incorrect delivery information can delay the shipment of your order. If you are concerned that your package is severely delayed or lost, and you are unable to resolve the issue with the carrier, please reach out to our support team by email at <a href="mailto:advice@napiers.net" id="isPasted" style=" text-decoration: none !important;">advice@napiers.net</a> or call 0131 225 5542.*In the event of a missing or lost delivery, you must contact us within 7 days of the delivery date.

Once your order leaves our warehouse (typically 1 to 3 days), we will send you an email with your tracking information. This can take up to 12 hours to update once the label for your order is generated. You will then be able to track the order as it

I haven't received my order, what shall I do?

Shipping & Delivery

What is your shipping policy?

What happens if my package is lost or arrives in a damaged state?

How do I track my order?

How much does shipping cost?

Do you offer free shipping?

Do you ship worldwide?

Do I need to pay additional customs or duties on my order?

Which carriers do you ship with?

Can I change my address on the order?

What happens if I am not home to receive my order?

My order was marked as delivered, but I haven't received it

How do I cancel my order?

What is your cancellation policy?

What do I do if I receive the wrong item in my order?

Where can I view my order history?

I am missing an item, what should I do?

Will the price of products be shown in my order?

I need my order by a specific date, can I get it sooner?

Orders

How do I make a return?

Do you offer refunds or exchanges?

Can I exchange an item for something else?

Do I have to pay for my return/exchange

How soon will I get my refund?

Which items are not eligible for returns/refunds?

Returns & Refunds

How do prescriptions work?

How can I get a custom blend of herbs?

I have a question about my prescription

How do I order a repeat prescription?

Can I order a prescription on behalf of a patient?

I have not heard back from my herbalist

My prescription is making me feel unwell

How much does a prescription cost?

Prescriptions

I want to change my appointment, can I do that myself?

Trying to make a booking for today or tomorrow

Clinic & Bookings

The product I want is out of stock

Do you have a product for my specific health condition?

Are your products tested on animals?

How do I use Napiers Wild Yam Cream?

How much Wild Yam is in this cream?

My periods don't last 7 days, when should I stop/start using the cream?

Can I use Wild Yam Cream alongside HRT?

When will I notice the benefits?

Can I use Wild Yam Cream alongside contraceptives?

Why does the Wild Yam cream contain Maltodextrin?

Is there an age limit on who can use this cream?

Can men use this product?

Wild Yam Cream

My cream isn't sealed

My cream appears to have been used

Packaging

Product FAQs

How do I apply promo/discount codes?

My promo/discount code isn't working

Where do I get promo codes/discounts?

I forgot to add a promo code but already made a purchase

Do you have any active discounts/offers?

Discounts & Promo Codes

What payment methods do you accept?

How can I contact you by phone?

Do you have a physical store?

How do I join the practitioner discount scheme?

How do I set up a Trade account with you?

Other

I haven't received my order, what shall I do?Updated 9 months ago