Navigate the Returns & Refunds process with ease. Our detailed articles cover return policies, refund procedures, and tips for a hassle-free experience. Get the information you need to ensure smooth returns and quick refunds for your purchases.
Returns must be initiated within 30 days of receiving your order. Items must be unused and in their original packaging. Contact our customer service team on [email protected] to initiate the return process with your order number and details of th
Yes, we offer refunds and exchanges within 30 days of purchase. To be eligible for a refund or exchange, items must be returned in their original condition, with all tags and packaging intact. Please note that not all items are eligible. If a product
If you change your mind about the product you ordered our Customer Support team are available to help you find the right product. If you already know which item you would like to exchange your product for, just reach out to our customer service team
Depending on the reason for returning an item/order, Napiers will not cover the cost of returns. This will be covered by the customer. Please note, Napiers will pay for return shipping if:. In most other cases, the customer will be liable to cover th
Once your item(s) have been returned, please allow 1 - 3 business days for them to be assessed. A member of our staff will then issue your refund and notify you via email. A refund will automatically be applied through the original method of payment
Items that are not eligible for a return include:. Contact our customer service team by email at [email protected] or call 0131 225 5542 to discuss a return or refund before sending the items back to us as we cannot guarantee the return/refund will