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Napiers

If you change your mind about the product you ordered our Customer Support team are available to help you find the right product.If you already know which item you would like to exchange your product for, just reach out to our customer service team by email at <a href="mailto:advice@napiers.net" id="isPasted">advice@napiers.net</a> or call 0131 225 5542 to arrange your own exchange. Your new order will be shipped out to you as soon as we have received your order back in our warehouse. Please note, the returned item must be unused and in a resalable condition.Please note: products that are being exchanged must be unused, in the state you received them and with the full original packaging. Returns that are used or are not in the original received state will not be received for an exchange.&#xA0;

If you change your mind about the product you ordered our Customer Support team are available to help you find the right product. If you already know which item you would like to exchange your product for, just reach out to our customer service team

Can I exchange an item for something else?

Returns & Refunds

What is your shipping policy?

What happens if my package is lost or arrives in a damaged state?

How do I track my order?

How much does shipping cost?

Do you offer free shipping?

Do you ship worldwide?

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Which carriers do you ship with?

I haven't received my order, what shall I do?

Can I change my address on the order?

What happens if I am not home to receive my order?

My order was marked as delivered, but I haven't received it

Shipping & Delivery

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Where can I view my order history?

I am missing an item, what should I do?

Will the price of products be shown in my order?

I need my order by a specific date, can I get it sooner?

Orders

How do I make a return?

Do you offer refunds or exchanges?

Do I have to pay for my return/exchange

How soon will I get my refund?

Which items are not eligible for returns/refunds?

How do prescriptions work?

How can I get a custom blend of herbs?

I have a question about my prescription

How do I order a repeat prescription?

Can I order a prescription on behalf of a patient?

I have not heard back from my herbalist

My prescription is making me feel unwell

How much does a prescription cost?

Prescriptions

I want to change my appointment, can I do that myself?

Trying to make a booking for today or tomorrow

Clinic & Bookings

The product I want is out of stock

Do you have a product for my specific health condition?

Are your products tested on animals?

How do I use Napiers Wild Yam Cream?

How much Wild Yam is in this cream?

My periods don't last 7 days, when should I stop/start using the cream?

Can I use Wild Yam Cream alongside HRT?

When will I notice the benefits?

Can I use Wild Yam Cream alongside contraceptives?

Why does the Wild Yam cream contain Maltodextrin?

Is there an age limit on who can use this cream?

Can men use this product?

Wild Yam Cream

My cream isn't sealed

My cream appears to have been used

Packaging

Product FAQs

How do I apply promo/discount codes?

My promo/discount code isn't working

Where do I get promo codes/discounts?

I forgot to add a promo code but already made a purchase

Do you have any active discounts/offers?

Discounts & Promo Codes

What payment methods do you accept?

How can I contact you by phone?

Do you have a physical store?

How do I join the practitioner discount scheme?

How do I set up a Trade account with you?

Other

Can I exchange an item for something else?Updated 9 months ago